Shipping:
At this point in time For the love of Knots ships to anywhere AUSTRALIA WIDE. We do not do International shipping but may extend to it in future. Shipping prices will be quoted per order and will range anywhere between $5-$20 depending on the side of the order.
Refunds and Replacements:
All sales are final. Refunds or replacements will only be available if a piece has been damaged during its journey to you. In which you will need to make contact as soon as possible and we will do our best to correct the situation.
Custom Orders:
Custom remakes can be made of any of the designs shown on the website in any of the currently available colours. Just send us a direct message and we can start the process. Orders will be made in a first in, best dressed waiting list order. A $10 deposit will need to be made in order to secure your position in the wait list. You will then be given a rough date/time frame that your order will commence. Closer to the start of your order, you will be contacted again and FULL payment (minus your $10 deposit) will need to be made before work on your order is started. Once complete, you will recieve a photo of your finished order before it is shipped off.
Turnaround Times:
Turnaround times on your custom piece being started will depend on the amount of custom orders that have been made before you. We work on a first in, first served basis and orders will then form a queue as to when they will be made after that. Once your order is complete and payment has been received we will get your order shipped off to you within 3-5 working days. From there shipping time will depend on Australia post and how far your piece is travelling from us to you.
Caring for your wall hanging:
When your new wall hanging arrives and is unpackaged, you may need to gently use your fingers and run them through the rope to fix any knotted areas that may have formed during shipping. If your wall hanging has fringe, you can use a fine toothed comb to comb it out. Do not use any cleaning products or water on your piece. To release any dust you can just gently swish your wall hanging from side to side or you can also gently run a dusting mit or lint roller over it.
Thankyou for your time and support of my small business.